# Shipping  policz

CANADA POST

Stock items „Handmade & crochet products ByElys“   will ship within 1 - 3 business days after receive payment as a package with a tracking number. 

 

BUY 3 HEADBANDS BYELYS AND GET FREE SHIPPING

Ship within Canada

Our ship cost CA$21. Average ship time is 5- 7 business days.

Shipping to the US

Our ship cost CA$17. Average ship time is 6- 8 business days.

Shipping to Europe

Our ship cost CA$25. Average ship time is 7- 21 business days.

FREE Local pickup - For Sea-to-Sky Corridor customers

Geart option is free pick up in Whistler, British Columbia. Please select this options in your order and you will be emailed when your order is ready. The pick-up location is 2-2150 Sarajevo Drive, Whistler, BC, Canada. V8E 0B5.

# Return Policz

There are two instances we are happy to do a return or exchange for you.

  1. I DON’T LIKE IT – You have 14 days from the confirmed delivery date to pack up the Headband, Basket or Handbag ByElys which you did not like and send it back to us. To be eligible for a return, your item must be unused, unworn and unwashed and in the same condition that you received it. It must also be in the original packaging. For return please contact us first by email byelys@gmail.com. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Thank you for your understanding.

  2. DIFFERENT SIZE – Did you order a product ByElys and you think you need a different size? We can help you with that. We accept exchanges, returns and refunds when the size is wrong within 14 days of confirmed delivery date.  Contact us by email at byelys@gmail.com first.

You will be responsible for paying  your shipping costs for returning your item. Shipping costs are non-refundable in this case.

When we are doing an exchange for you, we will take care of the shipping costs up to CA$50.

Example email:

[EXCHANGE/RETURN: your Name]

Product photo with short description how we can help you. After we accept your email you can send your item to:

Crochet products ByELys

2/2150 Sarajevo Drive, Whistler, British Columbia, CA, V8E 0B5.

Thank you.

ByElys